Showing posts with label Sales Management. Show all posts
Showing posts with label Sales Management. Show all posts

Sunday, February 13, 2011

The Best 25 Management & Leadership Blogs 0f 2011


The modern leadership movement is based upon the principle that leaders aren’t born, they’re made. The arts of leadership and management, like all arts and skills, are learned and honed by practice over time. And one only learns how to practice from others who are farther along than oneself. That’s where blogs can be helpful. Hundreds of experienced leadership coaches and management experts publish their thoughts online. While not everyone can afford to pay hundreds or thousands of dollars for a management seminar, anyone with a computer and an internet connection can access high quality leadership advice for free. To help you get started we’ve compiled a list of what we think are the 25 best blogs on leadership and management of 2011.
Because The Best Colleges is a website that focuses on learning, our list of the 25 best leadership and management blogs puts special emphasis on education: blogs that genuinely help the reader understand leadership concepts and how to be a better manager. Only blogs active in 2011 were considered for our list, which is presented in alphabetical order.


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The Basics Of Expectation Management


The blog below is from Scott Gould

Yesterday we went through The Pyramid Of Expectation, and understanding how providing compelling experiences (or failing and providing awful ones) is based on your ability to meet expectations. In actual fact, we discussed that it’s no longer enough to meet customer’s expectations (this is merely customer satisfaction), you have to move into the arena of exceedingexpectations (which is customer surprise.)
Today I’m going to layout how to go beyond even exceeding expectations and begin to get into the realm of managing expectations. This is ultimately your ability to control what people expect from you – and controlling those expectations means you are able to exceed them every time.
Pyramid of Expectation















Read more »

The Basics Of Expectation Management


The blog below is from Scott Gould

Yesterday we went through The Pyramid Of Expectation, and understanding how providing compelling experiences (or failing and providing awful ones) is based on your ability to meet expectations. In actual fact, we discussed that it’s no longer enough to meet customer’s expectations (this is merely customer satisfaction), you have to move into the arena of exceedingexpectations (which is customer surprise.)
Today I’m going to layout how to go beyond even exceeding expectations and begin to get into the realm of managing expectations. This is ultimately your ability to control what people expect from you – and controlling those expectations means you are able to exceed them every time.
Pyramid of Expectation















Read more »