Gen Y, the Millennials, Young Un's whatever you want to call them are your youngest employees. The oldest ones turned 30 in 2010 (I wish I turned 30 in 2010!). And some of them just might need a little help in the people skills department. Now, let's not stereotype an entire generation, but let's not ignore what obsessive use of technology can do. If you grow up communicating primarily via text and e-mail, how can you master crazy skills like making eye contact? After all, you haven't looked anybody in the eye since that mean man at the hospital spanked you into existence. It doesn't even occur to you that texting at work is inappropriate you've been doing it at the dinner table for years.
Most of the workforce consists of Baby Boomers and Gen Xers, and depending on what business you're in, probably most of your customers as well. These people expect their co-workers and the people who serve them to have some people skills. If you are a manager, it is up to you to make sure your youngest employees have these skills.
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